Purple Dot Fashion FAQ's
- When will my order ship?
Orders will usually be shipped within 24-72 business hours, but can take up to five business days to be processed and shipped. Please account for non-business days when placing an order; weekends and holidays are excluded from our processing and shipping times. You will receive an order confirmation email once your order has been placed. You will then be sent an updated email once your order has been shipped with your tracking information.
- How will my order be shipped?
All orders shipped within the United States will be shipped via USPS.
- What do you charge for shipping?
- Do you offer expedited shipping?
We currently do not offer express or overnight shipping at this time. But if you do need an item for a special event you may give us a call with your order # and we will do our best to get it shipped out right away. Although we cannot guarantee an exact delivery date, priority packages can be delivered as quickly as 2-3 business days once it has left our warehouse.
- Once I place an order how long will it take to arrive?
We usually ship our orders out within 1-3 days after order has been placed. Priority shipping orders take 5-7 business days. You will be emailed a tracking number once your order has been shipped. This will allow you to follow up on your order and get an estimated arrival date.
- Can I change my shipping address after my order is placed?
If you have entered an incorrect shipping address, please call us as soon as possible at 214-274-2525 or 214-866-5137 so that we can correct your address before your order is shipped.
- What happens if my package is unclaimed or refused?
Online Return Policy
- How can I return an item?
- Gift certificates, clearance items, and final sale items are not available for returns/exchanges unless received damaged, defective, or wrong item(s).
Shoes Return Policy:
You can return your merchandise purchased at www.PurpleDotFashion.com to our store for Store Credit Only.
- Damaged, Defective, or Wrong Item(s)
- Undelivered Packages
- Packages that have been returned to us "Undeliverable" are subject to re-shipping at buyers expense, and initial shipping charges are non-refundable.
Our exchange policy is something we encourage our customers if there is an item that just does not make you feel crazy about or does not satisfy their needs or want a different size or color. All you have to do is contact our customer support team at 214-274-2525 or by email at info@PurpleDotFashion.com. To ensure that you get the new item before it sells out, we ask that you place an order for the new item right away. Once your exchange has been approved by our customer support team, you will receive a confirmation email shortly after. Please place a copy of the confirmation email in the box or envelope that you will be using to return the item for and exchanged item. You will be responsible for shipping charges and original shipping charges will be non-refundable. The item you will be returning must be approved for return and shipped out within 10 days of confirmed delivery of the item in order for it to be eligible for Exchange.