Boutique

Purple Dot Fashion FAQ's

Shipping Policy

  • When will my order ship? 

Orders will usually be shipped within 24-72 business hours, but can take up to five business days to be processed and shipped. Please account for non-business days when placing an order; weekends and holidays are excluded from our processing and shipping times. You will receive an order confirmation email once your order has been placed. You will then be sent an updated email once your order has been shipped with your tracking information.

  • How will my order be shipped?

All orders shipped within the United States will be shipped via USPS.

  • What do you charge for shipping?
We do FREE SHIPPING for priority shipping in the USA only . 
  • Do you offer expedited shipping?

We currently do not offer express or overnight shipping at this time. But if you do need an item for a special event you may give us a call with your order # and we will do our best to get it shipped out right away. Although we cannot guarantee an exact delivery date, priority packages can be delivered as quickly as 2-3 business days once it has left our warehouse.

  • Once I place an order how long will it take to arrive?

We usually ship our orders out within 1-3 days after order has been placed.  Priority shipping orders take 5-7 business days. You will be emailed a tracking number once your order has been shipped. This will allow you to follow up on your order and get an estimated arrival date.

  • Can I change my shipping address after my order is placed?

If you have entered an incorrect shipping address, please call us as soon as possible at 214-274-2525 or 214-866-5137 so that we can correct your address before your order is shipped.

  • What happens if my package is unclaimed or refused?
If your package cannot be delivered or is unclaimed or refused, you will be responsible for the following:
- Original and Return shipping charges

Online Return Policy

  • How can I return an item?
- Merchandise may be returned within 30 days from the date of the order is received for a full refund back to the original form of payment. 
- All Merchandise must be returned in NEW CONDITION (unwashed, unaltered with original tags attached.) Any return received with make up stains, deodorant stains, pet hair or smoke and/or perfume smell will be refused and returned to you and are subject to a shipping charge. 
- Return shipping is non-refundable, unless received a damaged, defective, or wrong item(s).
ALL SALE ITEMS ARE FINAL!! We will not accept any returns on any discounted or "on sale" items.
- Original shipping charges are non-refundable.
- Any online orders returned in-store will be eligible for STORE CREDIT ONLY.
- Mail your online return to the following address:

101 N. Ballard Ave.
Wylie TX, 75098
Please allow 7 business days after the receipt of the returned item for your return to be processed and money refunded.
- We recommend tracking and ensuring that packages sent back are received. We cannot be responsible for any lost/damaged return packages.


Return Limitations:

- Gift certificates, clearance items, and final sale items are not available for returns/exchanges unless received damaged, defective, or wrong item(s).

This includes:
Bandeaus, Accessories, Jewelry, Camis, Hats, Purses, Wallets, Scarves, Sunglasses, and Belts are non-refundable.


Shoes Return Policy: 

Same steps and rules written up top apply for shoes as well.

- Shoes need to be placed in the original box with the original wraps and paper. The original box cannot have any damages.

- Shoes cannot be used, worn, or washed.

- NO damages or stains.

In-store Returns:

You can return your merchandise purchased at www.PurpleDotFashion.com to our store for Store Credit Only.

  • Damaged, Defective, or Wrong Item(s)
- Should you receive damaged, defective, or wrong item(s), contact our customer support team immediately at (214)-274-2525 so that we can send you a replacement item and include a return shipping label for your damaged, defective, or wrong item(s).

- We will gladly send out a replacement of the original item purchased at no cost, as long as the item is available. If the item is not available, you will receive a refund of the original item or store credit.

 

  • Undelivered Packages

- Packages that have been returned to us "Undeliverable" are subject to re-shipping at buyers expense, and initial shipping charges are non-refundable.

 

Exchange Policy

Our exchange policy is something we encourage our customers if there is an item that just does not make you feel crazy about or does not satisfy their needs or want a different size or color. All you have to do is contact our customer support team at 214-274-2525 or by email at info@PurpleDotFashion.com. To ensure that you get the new item before it sells out, we ask that you place an order for the new item right away. Once your exchange has been approved by our customer support team, you will receive a confirmation email shortly after. Please place a copy of the confirmation email in the box or envelope that you will be using to return the item for and exchanged item. You will be responsible for shipping charges and original shipping charges will be non-refundable. The item you will be returning must be approved for return and shipped out within 10 days of confirmed delivery of the item in order for it to be eligible for Exchange. 

 

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